Frequently Asked Questions (FAQs)
General Information
What services does The Alex Fashion House offer?
We specialize in creating custom-tailored tuxedos, suits, and formalwear for men, women, and children. We also provide professional measurement services in Phuket and a comprehensive online guide for those outside Phuket.
How do I place an order for a custom-tailored suit or tuxedo?
To place an order, you can visit our website, email us, or contact us via WhatsApp. Our team will guide you through the process, from selecting fabrics and styles to providing your measurements.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times will vary based on your location. Free shipping is available on all orders over THB 3000 within Thailand.
Orders and Payment
What payment methods do you accept?
We accept all major credit cards and other secure payment methods. All transactions are processed in Thai Baht (THB).
Can I make changes to my order after it has been placed?
Order modifications are possible within 24 hours of placement. After this period, changes may not be accommodated as production will have commenced.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on the courier’s website.
Returns and Refunds
What is your return policy?
Custom-tailored and personalized items are non-returnable unless there is a defect or the item does not match the provided measurements. For detailed information, please refer to our Refund and Returns Policy.
How do I return an item?
If you are eligible for a return, please contact us at info@thealexfashionhouse.com or call us at +66 62 096 4930. We will provide you with return instructions and the necessary details.
Do you offer alterations?
Yes, we provide complimentary alterations for any custom-tailored garments purchased from us. Contact us to schedule your appointment.
Measurements and Customization
Can I get measured in person?
Absolutely! If you are in Phuket, visit our store or schedule an appointment for a hotel visit. For those not in Phuket, please use our online measurement guide to get precise results.
How long does it take to make a custom suit or tuxedo?
The production time for custom garments typically ranges from 2 to 4 weeks, depending on the complexity of the design and fabric availability.
Contact Us
How do I contact customer service?
You can reach us via email at info@thealexfashionhouse.com or by phone at +66 62 096 4930. We are happy to assist you with any questions or concerns.