Effective Date: 2024-09-18
Welcome to The Alex Fashion House! By accessing or using our website (https://thealexfashionhouse.com), you agree to comply with and be bound by the following terms and conditions. Please read these Terms & Conditions carefully before using our site or purchasing products.
1. General Terms
- Acceptance of Terms: By using our website or purchasing products from The Alex Fashion House, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website.
- Amendments: We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be posted on this page, and your continued use of the site following any amendments constitutes your acceptance of those changes.
2. Product Information
- Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not guarantee that the descriptions, images, colours, or other content are completely accurate, current, or error-free.
- Pricing: All prices displayed on our website are in Thai Baht (THB). We reserve the right to change prices at any time without notice. Taxes and shipping costs are not included in the product prices and will be calculated during checkout.
- Availability: While we aim to keep our stock information up-to-date, we cannot guarantee that all items will always be available. In the event of stock unavailability, after you place an order, we will notify you and issue a refund if applicable.
3. Orders and Payment
- Order Process: Once you place an order, you will receive an email confirmation with your order details. All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion.
- Payment: We accept major credit cards and other payment methods as specified during checkout. Payment must be made in full before your order is processed and shipped.
- Currency: All transactions will be processed in THB (Thai Baht).
- Errors: If a pricing or product description error occurs, we reserve the right to cancel or correct your order even after it has been confirmed.
4. Shipping and Delivery
- Shipping Policy: We offer free shipping on all orders over THB 3000. For orders below this threshold, standard shipping rates will apply. Shipping costs and delivery times will vary based on your location and the shipping method selected.
- Delivery: We are not responsible for any delays caused by third-party shipping carriers. Delivery times are estimated and may be affected by factors outside our control, such as customs clearance or courier delays.
5. Returns and Refunds
Please refer to our Refund and Returns Policy for detailed information on how we handle product returns, exchanges, and refunds.
6. Custom Orders
- Custom Tailoring: Custom-made and personalized items are non-returnable and non-refundable, except in cases of defect or if the item does not match the measurements provided at the time of order. Please ensure that you provide accurate measurements to avoid issues.
- Cancellations: Once a custom order has been placed, it cannot be cancelled or altered as production begins immediately.
7. Intellectual Property
- Ownership: All content on The Alex Fashion House website, including but not limited to text, images, graphics, logos, and product descriptions, is the property of The Alex Fashion House and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content from our website without prior written permission.
- Trademarks: Any logos, trademarks, or service marks displayed on the website are owned by The Alex Fashion House. Unauthorized use is strictly prohibited.
8. Limitation of Liability
- Disclaimer: The Alex Fashion House is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products. We make no guarantees regarding the operation of the website or the information provided therein.
- No Warranty: We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of the content or services provided on our website. Your use of our website is at your own risk.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for these external websites’ content, privacy policies, or practices. Accessing any third-party sites is at your own discretion and risk.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Thailand, and you agree to submit to the exclusive jurisdiction of the courts of Thailand in the event of any disputes.
11. Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please contact us:
The Alex Fashion House
Email: info@thealexfashionhouse.com
Phone: +66 62 096 4930
Address: 560 Patak Rd, Karon, Mueang Phuket District, Phuket 83100